Let us first see how to spot the reason for an unfilled order or an error.
Broadly , an unfilled order or an error could be seen during
- Initial Investment
- Additional Investment / Partial Withdrawal.
I noticed that some of my orders could not be processed. How to find
out the reason for such failed orders. How to solve this further ?
Log in to your Smallcase account > Click on your “Profile” on the top right
Click “See All Batches” or alternatively you may also click “See All Errors”
for the corresponding Smallcase. We will use the “See All Batches” Route.
This will give you clarity on the primary reason for the order remaining
unfilled. We will take you through how to do this using your mobile app
and conclude with a few reasons for such errors and guide you through
with instructions on how to approach & solve such issues.
As you may see, the notification
” Looks like there were no buyers or
sellers for this stock when you
placed the orders “
This means that the stock may be
stuck in circuit breakers (Upper /
Lower). We have a detailed article to
showcase the steps to manage this
Solution – Kindly read this detailed article where in we have provided
step by step instruction on how to resolve this issue.
Solution – Kindly read this detailed article to understand the reason for
occurrence of such issues and how to resolve the same.
In case you stumble upon reasons apart from the ones mentioned above,
please write an email stating the issue with a screenshot of the reason for
such unfilled order(s) to firstname.lastname@example.org. We shall help
you sort this out at the earliest possible.